Answers to Frequently Asked Questions!

We’ve compiled a few answers to questions that we have been asked a few times and ones we think might crop up from time to time.
If your question isn’t answered here, please send us a message and we’ll get back to you as soon as we can with an answer!

Why isn’t my profile showing in the Business Directory?

We’ve set up the directory to be the most visually appealing for users, so members who haven’t uploaded a profile picture will be hidden from the directory. As soon as you upload your profile picture, and your profile is set to public (it is public by default – you have to manually go to your account settings to make your profile private!) your profile will be automatically listed in the business and member directories.

I started a business profile and have come back to it later to complete payment – how do I complete my membership?

Log in with the username and password you set up when you first registered. Go to the menu and select My Account, then Subscriptions , then Browse Products. Once you’ve purchased your membership subscription your profile will automatically convert to a Business Profile!

I have an Earring Lover profile and have now started an earring business. Can I change it to a Business Profile?

Yes. Go to My Account, then Subscriptions, then Browse Products. Once you’ve purchased your membership subscription your profile will automatically convert to a Business Profile!

Alternatively, if you want to keep your personal profile you might consider setting up a new profile for your business with a new email address. Just be aware that you can’t be logged in to both at the same time.

I’m from a country outside of Australia, New Zealand, UK, Ireland, Singapore, USA and Canada and want to know if I can set up a business profile for my earring business?

At this stage, Earring Directory only caters to the above listed countries. Subscribe to our mailing list to be first to know when we open our virtual doors to earring businesses in other countries.

Why don’t businesses in Australia and New Zealand get offered the 3 month free trial?

Earring Directory (previously earringlover) has been available to Australian and New Zealand businesses since June 2019. A similar offer has already been provided for businesses from Australia and New Zealand. A current offer of a 2 day free trial and $10 off 3 month and 12 month subscriptions is available to Australian and New Zealand businesses. Use code 10off at checkout.